Sellers guide

Communication with the buyer

Successful transactions require transparent and prompt communication. Fast, timely responses show your interest and attentiveness; therefore:

• Timely answer calls and messages from customers when purchasing, as well as after buying an item.
• Use a professional communication style, including in emails.
• Respond quickly to customer requests for questions and concerns.
• Do not send messages that advertise products, services, or features.

Seller rating

High-quality service is the primary condition for a large number of sales and high ratings. And accordingly - high positions on Qlekta.com

The seller's rating, in fact, and the position of his/her products in the search engine results, on Qlekta.com, is based on customer reviews. Companies that care about their image always try to make their customers happy. If the customer is dissatisfied with something, they look for a solution to the problem.

High-quality communication not only increases the seller's rating but also encourages the client to buy again. It cannot be achieved only by offering a unique product or a low price for a specific product.